Jaguar has come top in the 2012 JD Power Dealer Satisfaction Survey, published by What Car?.
What Car? editor-in-chief Chas Hallett said: “The survey clearly shows that Jaguar dealers have the most friendly, helpful staff, and the best facilities and workmanship. Customer satisfaction is not just about the product, it’s about the whole package, and Jaguar is delivering.”
Second in the survey is Lexus, with Toyota third, Mercedes-Benz fourth and Honda fifth.
The bottom of the table makes unhappy reading for Chevrolet and Fiat dealers, followed by Mazda, Vauxhall, Suzuki and Mini.
“This survey shows that lots of dealers are doing a good job but some still have a lot of work to do. Car buyers are spending a lot of money and should have the confidence that they will get the same standards of service as the best retail outlets on the high street. These opinions, from people who have lived with their cars and experienced these dealers for some time show that this is not always the case,” said Chas Hallett.