Dubai Bank announced on Sunday that it has won two awards at the 6th Annual Stevie Awards for Sales & Customer Service. The bank received Bronze awards in the ‘Customer Service Department of the Year’ and ‘Contact Centre of the Year’ categories.
The awards were presented by the Stevie Awards in Las Vegas, which organises several of the world’s leading business awards shows including the prestigious International Business Awards. Winners were determined based on the votes of more than 100 expert judges.
Dubai Bank was recognised in the ‘Customer Service Department of the Year’ category for the performance of its Customer Experience & Quality Team and the successful implementation of its ‘Beyond Excellence’ programme.
The programme is a multi-tiered approach to delivering outstanding customer service across all elements of the bank’s operations. Elements of the programme include a service guarantee promise that a range of products and services be delivered within an aggressive timeframe to ensure the bank can boast the quickest turnaround times in the market.
It also includes training for all employees in the art of customer service, including those who are not typically customer-facing, weekly calls from the bank.