RHB Bank Singapore has won a three-year tender from Changi Airport Group to operate half of the currency exchange counters in the airport, following a competitive pitch earlier this year.
This means that RHB Bank Group, which is celebrating its 50th anniversary in Singapore, has increased the number of its currency exchange counters in Changi Airport from two currently to 15, located across all the terminals at the airport, including the Budget Terminal.
Supported by an almost seven-fold increment of presence in Changi Airport, RHB Bank expects its currency exchange business revenue to grow by almost seven times times and subsequently sustain a promising annual growth of 15 per cent to 20 per cent based on anticipated increase in passenger traffic at the airport.
RHB Bank Bhd Chairman Tan Sri Azlan Zainol said the partnership with Changi Airport was an important milestone for the bank's regional expansion plan.
"Singapore is a key regional market for RHB Bank. With Changi Airport achieving record passenger traffic year on year, our increased presence in one of the world's busiest airport will allow us to reach out to an international mix of customers and can translate to potential business opportunities for us," he said at the grand opening of the 15th RHB currency exchange counter at the airport today.
Meanwhile, Country Head for RHB Bank Singapore, Jason Wong said there was good synergy between the bank and the internationally-acclaimed Changi Airport.
"We are delighted to be awarded the tender and to continue our growing partnership with Changi Airport, with whom we share the same vision in service excellence.
"As one of the significant tenants in the airport, we will focus in doing our best to contribute to the overall customer experience of both local and international visitors through our service and product offerings," he said.
RHB Bank Singapore is the first full bank to be conferred the Service Class award by SPRING Singapore as well as the first and only bank in Singapore and Malaysia to be awarded the prestigious "Best Customer Experience Management of the Year Award" in banking service by APCSC Hong Kong.
Last year, the bank was awarded the Singapore Quality Class by SPRING Singapore.