Passengers of Sharjah public transport can now have their say on cabs’ condition and cabbies’ driving and behaviour online.
The Sharjah Transport Corporation (STC) has introduced an interactive service on its website as part of its efforts to better reach and respond to the public wherever and whenever they are.
“The new service will help create direct contact with the public and give them a more convenient tool to report any relevant violations or unacceptable behaviour from the drivers,” said Abdullah Zamzam, Head of Customer Service Section, STC. “Our passengers may also utilise the new channel to report whatever they lose in Sharjah public transport buses and cabs, and submit their suggestions and recommendations,” he added.Zamzam said customers need to key in some details, including the passenger’s name, mobile number, as well as the number plate of the bus or taxi to complain against, before entering their complaints or suggestions.
“The application submitted will then be handled within two working days.” The Sharjah Transport Corporation now has four channels to process the public comments and suggestions.
“These span the Call Centre-700067000, the Booking and Dispatch Centre-600545455, along with the new service Have Your Say, and Call Us service which is an email assigned for public comments and queries.
“Commuters are advised to pay attention to the colour of the taxi and driver’s uniform as every company has a distinct colour. They should also keep the receipt of the tariff to better identify the taxi and find the items lost in a short time,” Zamzam said.