As part of the strategy to transform all its services into smart services that save customers' time and effort, Dubai Electricity and Water Authority, DEWA, has started providing all its services to commercial customers through its website and smart app only for a number of key transactions and services such as move-in, final bill requests, updating customer information, and general enquiries.
From 1st April 2015, commercial customers have not been able to complete their transactions at DEWA offices and must complete their transactions online or through the smart app. DEWA has over 198,000 commercial customers out of a total of 718,118 customers.
"DEWA continuously works to improve its services to make all customers happier and more satisfied by providing its services through smart and innovative channels that customers can use anytime, anywhere. This supports the Smart Dubai initiative launched by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to transform Dubai into the smartest city in the world. It also supports the directives of His Highness for the government to reach people instead of them having to reach it," said Saeed Mohammed Al Tayer, MD and CEO of DEWA.
"The new move to provide commercial services through the website and smart app only supports our vision to become a sustainable innovative world-class utility. It also supports Dubai's efforts to save the environment and achieve the sustainable development of Dubai, and Dubai Plan 2021 to make Dubai a smart, integrated and connected city that manages its resources sustainably," he added.
He urged all customers to utilise the electronic and smart services, which are easy to use, and compatible with all electronic and smart devices, saying, "They meet the needs of all customers, including people with special needs. Our electronic and smart services save customers time and effort by enabling them to complete their transactions anytime, anywhere, without having to visit DEWA's offices. By doing so, they help reduce carbon emissions, and protect the environment."
Using DEWA's electronic and smart services in 2014 helped eliminate 12,886 tonnes of carbon dioxide emissions in 2014. This equates to planting 64,431 trees in an area equivalent to 121.5 football fields. The amount was calculated based on the emissions that could have resulted from customers travelling to and from DEWA offices.
DEWA's smart app provides over 150 services and features that meet the expectations and needs of customers, consultants, suppliers, job seekers, government organisations, and people with special needs. DEWA's smart app is compatible with various platforms, including Android, iOS, and Blackberry.
It is also accessible on various operating systems including Windows, Windows Phones, Samsung home entertainment systems, Etisalat's eLife and through its browser based web application.